FAQ
GENERAL FAQS

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1. WHAT ARE THE KEY BENEFITS OF ÉVOLIS?
évolis contains natural active ingredients that have been shown to inhibit FGF5 in laboratory studies. FGF5 is a naturally occurring protein which builds up in the scalp and is associated with hair loss. évolis helps reduce hair loss and hair fall, helping to reverse thinning, and improving hair length, leading to longer, thicker, healthier hair
2. WHAT IS FGF5?

FGF5 is a naturally occurring protein produced in the scalp. Its sole function is to regulate the hair growth cycle by taking hair that is actively growing into the transitional stage, stopping hair growth. Following transition, the hair will rest and then fall out. In 2014 a breakthrough study by scientists at Columbia University in New York confirmed FGF5 as crucial to limiting human hair growth, and showed that in the absence of FGF5 people grew excessively long hair. The excess hair fall seen in hair loss is the result of a shortened growth phase. évolis® inhibits FGF5, so extends the period of active growth and prevents excessive hair fall. Read more here

3. WHAT HAPPENS WHEN I STOP USING IF YOU DECIDE TO STOP USING ÉVOLIS?
If you decide to stop using évolis®, the FGF5 inhibiting natural actives will no longer be present. Hair will slowly revert to the previous growth rate and growth cycle.
4. WHERE CAN I BUY ÉVOLIS?
évolis products are available online at www.evolisproducts.com.au and at major pharmacies such as Priceline, Chempro, Superchem and other salons. Please call your local pharmacy to enquire about availability.
5. I DON’T SUFFER FROM HAIR LOSS BUT I WANT LONGER HAIR. WILL ÉVOLIS HELP?
évolis PROMOTE is designed to support growing hair longer by extending the active hair growth stage, so hair stays actively growing for an extended period of time and can grow longer. évolis PROMOTE will also increase the rate of hair growth by around 20%, so hair will grow 20% faster and so will get longer quicker.
6. HOW LONG DO I NEED TO USE THE PRODUCTS BEFORE I NOTICE RESULTS?
You will need to use évolis for a minimum of 16 weeks or 120 days to notice significant results of hair growth, though signs that évolis is working can be seen much sooner. Results you can expect include:

Less hair fall in the first 30 days of use

Short fine hairs visible in thinning areas in 30-60 days of use

Change in hair texture to smoother and more manageable in 60-90 days of use

Increased density in 90-120 days of use

Fine, downy hair texture change to stronger, thicker hair texture in 120+ days of use

It is recommended that continued use of évolis is needed to maintain the results.

7. IF I STOP USING ÉVOLIS WILL I EXPERIENCE EXCESSIVE HAIR FALL?
If you stop using évolis the naturally occurring protein FGF5 will begin to accumulate in the scalp and will slowly revert to previous levels. This is a gradual, not a sudden, process and will not result in sudden hair fall. If you were experiencing hair fall and thinning before starting évolis, when you stop using évolis your hair will eventually revert back to its previous state. It is recommended to use évolis continuously to inhibit FGF5 and avoid FGF5 accumulating excessively in the scalp to keep hair and scalp healthy and avoid hair fall.
8. WHAT ARE THE MOST COMMON SIDE EFFECTS OF ÉVOLIS?
There are generally no side effects from using évolis. People who suffer from a skin condition such as eczema, psoriasis or sensitive skin may experience irritation and/or a dry, itchy scalp.
9. CAN I USE IT IF I HAVE ECZEMA, PSORIASIS OR ANY SKIN CONDITION?
If you suffer from a skin condition such as eczema, psoriasis or sensitive skin we recommend you do a spot test to ensure no irritation will occur before proceeding with daily use of the product. If irritation should occur cease using the product immediately, if symptoms persist consult your health care professional. If in doubt, please consult your doctor before using the product. Always read the label, use only as directed.
10. HOW OLD DO I HAVE TO BE TO USE ÉVOLIS?
évolis can be used at any age. évolis works by inhibiting FGF5, a natural protein that is produced in the scalp to regulate the hair growth cycle and take hair from the active growth stage into the transitional stage. Inhibiting FGF5 allows hair to stay in the stage of active growth for longer, resulting in less hair fall, more hair density, increased hair length and improved manageability. Because évolis has natural actives and antioxidants and no known side effects, it can be safely used to support the hair growth cycle at any age.
11. WHAT TYPES OF HAIR LOSS WILL ÉVOLIS HELP?

All types of hair loss are due to a disturbance in the normal hair growth cycle. Hair usually grows in 3 main stages, a period of active growth which lasts between 2-7 years, followed by a period of transition when the hair stops growing but remains in the follicle which lasts around 2 weeks, followed by a period of rest when the follicle is dormant. After dormancy, the follicle regenerates and the cycle begins again when hair starts to grow actively. When the hair growth cycle is disturbed, less hair is in active growth stage and more hair falls out, creating thinner hair; hair also stays dormant for longer. FGF5 is a naturally occurring protein made in the scalp which pushes hair from the active growth stage into transition. évolis inhibits FGF5, so hair stays actively growing for longer. évolis will help all types of hair loss where the hair growth cycle has been disrupted.

This will include:

  • Hair loss due to hormonal activity, menopause, childbirth
  • Hair loss due to chemotherapy
  • Hair loss due to illness, fever
  • Hair loss due to stress and lifestyle
  • Androgenic Alopecia or Male Pattern Baldness
  • Telogen Effluvium
  • Anagen Effluvium
12. HOW ABOUT ALOPECIA AREATA, TOTALIS AND UNIVERSALIS?
These types of alopecia are not caused by a disruption in the hair growth cycle. These types of hair loss are due to an autoimmune disorder, where the body treats the hair as a foreign body and rejects the hair, resulting in hair loss. A trichologist or dermatologist must treat this type of hair loss. Once the underlying cause has been treated, évolis can be used to help support hair growth and prevent buildup of FGF5 to ensure hair grows in the best possible environment.
13. IS ÉVOLIS TONIC NATURAL AND ANIMAL CRUELTY-FREE?
évolis® products are based on predominately natural ingredients and have not been tested on animals. Each évolis® tonic is made in Australia and clinically tested to pharmaceutical standards to ensure the highest quality of each product for the treatment of hair loss and thinning.
1. WHY SUBSCRIBE?
You are better off if you subscribe.

1- Best results are only achieved with regular use of évolis®

2- With a subscription you will receive your products at regular intervals, ideally to coincide with your usage pattern, and just before you run out of your previous order

3- évolis® arriving to a schedule means you’ll have a regular reminder to keep using your évolis® as directed. No excuses!

4- You save money!

2. HOW DOES IT WORK?
On the product page under purchase options, select whether you would like to make a ‘One-time purchase’ or a ‘Subscription purchase’. Proceed to check-out as normal. Sit back, relax and wait for your évolis® to be delivered to your doorstep at your selected intervals.
3. HOW DO I PAY FOR THE SUBSCRIPTION?
Payment will be taken automatically from your nominated payment method prior to your order being shipped as per your subscription frequency.
4. HOW DO I MANAGE MY SUBSCRIPTION?

Log-in to MY ACCOUNT with your log-in details and manage your subscription. It is very easy for you to make edits to your subscription plan including keeping it on hold while you travel, freezing it for an indefinite time or even cancelling it.

Should you face any difficulty in managing your subscription, please CONTACT US and one of our hair experts will be in touch with you.

THINGS TO NOTE

1. For the moment subscription orders can only be shipped to customers within Australia. We are working on setting-up the subscription’s facility for international orders. Until then, if you are a customer residing outside of Australia but within our specified shipping zones, please place your order by clicking on the one-time purchase option.

2. AfterPay is not available on subscription orders.

3. Discount codes can not be applied to subscription orders

BECOME AN ÉVOLIS® VIP

HOW TO EARN POINTS?

Action Taken Points Earned Remarks
Spend $1 1 point
Complete your profile 20 points
Tell us your birthday 100 points Eligible after 1 month of joining. Points will be credited to your account on your birthday
Like our Facebook page 50 points
Follow us on Instagram 50 points
Refer a friend 100 points Points will be credited to your account after your friend makes a purchase. Your friend gets 10% off their first purchase
Review a product 25 points Limit: 1 product review per month. Minimum 40 characters per review. Eligible after 1 month of joining.
Share our website link via your Facebook post 10 points
Follow us on Twitter 10 points

POINTS EARNED & VIP REWARDS

POINTS EARNED YOUR ÉVOLIS®️ VIP REWARDS
250 15% Off
375 20% Off
500+ 25% Off

HOW TO REDEEM YOUR REWARD?

  • Step 1: Click on the red évolis® VIP tab on the website
  • Step 2: It will take you to the VIP window
  • Step 3: Click on the Rewards tab
  • Step 4: Click the redeem button on the unlocked rewards
  • Step 5: This should reveal the unique code
  • Step 6: Use this code at check-out to redeem your reward

Note: (1) Validity of points earned will be for a period of 12 months from date of point earned (2) Rewards can not be redeemed against subscription orders or on sale or promotion products.

*Disclaimer: Always read the label before using the products. Use only as directed. Results may vary from person to person. If symptoms persist, speak to your healthcare professional.
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