Product & Hair Loss FAQ
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If you are already experiencing hair loss, hair fall or have noticed bald patches, we recommend using our Reverse collection in conjunction with our vegan ingestible supplement 'let there be hair'.
If you are looking to grow longer, stronger hair, then we recommend using our Promote collection in conjunction with our vegan ingestible supplement 'let there be hair'.
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évolis® contains natural active ingredients and novel botanical technology that helps reduce hair loss and hair fall, reverses the appearance of thinning hair and improves hair length, leading to thicker, healthier, longer hair.
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FGF5 is a natural protein produced in the scalp that stops hair growth and initiates hair fall. In a normal, healthy hair cycle, the hair fall is followed by the emergence of a new hair from stem cells in the scalp. However, if you are stressed, have hormonal changes, inadequate nutrients, are responsive to DHT or have a genetic predisposition, too much FGF5 can build up in the scalp resulting in excess hair fall, slow growth, poor quality hair and ultimately hair loss. This process can also happen as we age. By blocking the action of FGF5, the negative impact of this protein can be halted or reversed, resulting in increased growth, reduced hair fall and better quality, youthful hair.
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évolis® products are predominately based on natural ingredients and have not been tested on animals.
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Not all our products are vegan. The checklist is below:
'let there be hair' Supplement: Yes
Hair Growth Tonic for Men: Yes
Hair Growth Tonic for Women: Yes
Shampoo for Men: Yes
Shampoo for Women: Yes
Reverse Shampoo: No
Reverse Conditioner: No
Reverse Scalp Activator: No
Reverse Mask: Yes
Prevent Shampoo: Yes
Prevent Conditioner: Yes
Prevent Scalp Activator: Yes
Promote Shampoo: No
Promote Conditioner: No
Promote Scalp Activator: Yes
Promote Mask: No
évolis® Style + Treat Dry Shampoo: Yes
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Our Prevent range is OK for you to use. Our Reverse and Promote ranges contain hydrolysed wheat, but this has been extensively broken down and it is unlikely to be allergenic. As most individuals’ gluten sensitivity or reactivity occurs in the gut, and évolis® is a topical product, it is highly unlikely that any of the product will reach the sensitive area. If you'd like to use either the Reverse or Promote range and you are worried, it may be safer to do a spot test first. We can send out some samples of Promote for you to try.
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If you suffer from a skin condition such as eczema, psoriasis or sensitive skin we recommend you do a spot test to ensure no irritation will occur before proceeding with daily use of the product. If irritation should occur, stop using the product immediately, if symptoms persist consult your health care professional. If in doubt, please consult your doctor before using the product. Always read the label, use only as directed.
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Dihydrotestosterone (DHT) is a hormone found in men and women. In men, DHT is at higher levels than women and contributes to the development of masculine characteristics, such as larger muscles and body hair. In some people, DHT is thought to contribute to hair loss.
évolis® 'let there be hair' supplement contains Saw Palmetto which is known to help slow down the production of the DHT hormone.
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Most types of hair loss are due to a disturbance in the normal hair growth cycle. évolis® may help those with hair loss where the hair growth cycle has been disrupted.
This will include:
- Hormonal activity, menopause, post-partum hair loss
- Illness, fever
- Stress and lifestyle
- Androgenic Alopecia or Male Pattern Baldness
- Telogen Effluvium
évolis® should not be used in those with autoimmune hair loss (e.g. alopecia areata) or to prevent hair loss due to chemotherapy.
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No, once the hair follicle has become dormant or has died, our products can no longer assist in hair growth.
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These types of alopecia are not caused by a disruption in the hair growth cycle. These types of hair loss are due to an autoimmune disorder, where the body treats the hair as a foreign body and rejects the hair, resulting in hair loss. A trichologist or dermatologist must treat this type of hair loss. Once the underlying cause has been treated, évolis® can be used to help support hair growth and ensure hair grows in the best possible environment.
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Please speak to your doctor about your specific treatment programme. Some treatments for cancer can result in hair loss, évolis® will not be able to prevent this. Thankfully, chemotherapy or radiotherapy induced hair loss is reversible. Under your doctor’s guidance, évolis® may be used once your treatment is complete and your hair is beginning to grow back.
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Thyroid issues can cause hair loss. Both overactive and underactive thyroid can result in hair loss and thinning. This can be a generalised thinning all over the scalp or, if you have an autoimmune thyroid condition, you may be more susceptible to autoimmune hair loss such as alopecia areata which appears as hair loss in a circular pattern.
Thyroid hormones can act directly on the hair follicle itself, causing a disruption of the hair cycle which can change the pattern of growth, resulting in more shedding or a change in the thickness of the hair that is growing.
The first thing you should do is see your physician to make sure your thyroid hormone levels are in check, without correcting these your hair challenges will be difficult to counteract.
Once your thyroid levels are stable, évolis® may be helpful in returning your hair cycle to a more normal pattern and help speed up the regrowth. We have seen some success in improving the appearance of hair in women with thyroid problems such as Hashimoto’s disease.
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évolis® may help to counteract some of the effect, but we have no studies performed on individuals taking these types of medications so we cannot give a definite positive answer. Any results may depend on the medication and how strong the dose is.
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Long hair requires a healthy hair cycle and optimum strand health. The actives in évolis® can help you maintain a strong hair cycle and optimal, fast growth for maximising hair length. The évolis® shampoos, conditioners and masks ensure each strand is maintained in optimal condition, preventing breakage and split ends for longer, stronger, better hair.
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évolis® can be used by any adult experiencing hair challenges or looking for longer, stronger, better quality hair. However, sudden changes in the hair should be referred to a physician, likewise hair loss or any hair changes in young people or children should also be referred to a physician.
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évolis® works by targeting the hair's natural cycle. For most hair loss causes, there is a build of protein called FGF5 on the scalp. FGF5 attaches to the hair follicle and stops it from growing, leading to hair fall. Clinical studies have shown that blocking FGF5 can reduce hair loss, increase hair growth and improve the appearance of thinning hair.
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You will need to use évolis® for a minimum of 16 weeks or 120 days to see significant results, but you will be able to notice a number of changes much sooner. Results you can expect include:
- Less hair fall in the first 30 days of use. This means less hair in the sink, on the brush or on your pillow.
- Change in hair texture to smoother and more manageable in 30-60 days of use
- Improvement in thinning areas in 60-90 days of use
- Increased density and appearance in 90-120 days of use
- Fine, downy hair texture change to appear stronger and thicker in 120+ days of use.
We recommend continued use to maintain your amazing results
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We have not recorded any serious side effects in people using évolis® to date. People who suffer from a skin condition such as eczema, psoriasis or sensitive skin may experience irritation and/or a dry, itchy scalp.
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If you decide to stop using évolis®, you will no longer be receiving the benefits of our active botanicals. While you won’t see an immediate impact, your hair will slowly return to where it was before you started using évolis®.
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If you stop using évolis® the natural botanical actives will stop providing any benefit. This is a gradual, not a sudden, process and will not result in rapid hair fall. It is recommended that you use évolis® regularly to keep hair and scalp healthy and avoid excess hair fall.
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Yes, you can certainly use evolis® with minoxidil. The way they work is quite different and you may find they boost each other. Just be mindful that stopping minoxidil suddenly can result in more shedding.
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The recommended dose of ‘let there be hair’ is based on the maximum healthy levels the human body can take of the vitamins and minerals in this supplement. We would not recommend taking more than two a day as it would increase your levels of Zinc, which could lower your levels of copper and immunity and also affect your body in other ways like headaches, nausea, loss of appetite, among others.
If you would like to accelerate your hair growth, we would recommend pairing ‘let there be hair’ with évolis® Hair Growth Tonics which increase hair growth by 20% and achieve 82% reduction in hair loss in as little as 90 days*. You can learn more about them here.
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We can confirm that the products are still active and will be effective right up to the expiry.
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Our évolis® Professional Activators and Hair Growth Tonics are based on the same botanical technology that addresses hair fall. The difference is that the Scalp Activators have been enhanced with additional botanicals to help address other hair concerns like dry, brittle hair, limp hair, rough texture, scalp issues, etc. The Hair Growth Tonics have a simpler formulation solely directed at hair growth and hair loss.
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Follow these steps to open our Scalp Activators or Tonics:
Step 1: Twist the top of the bottle anti-clockwise until the centre self-dropper button pops up.
Step 2: Continue to twist open until the lid comes off.
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The cloudiness you see in this product is completely normal. We have a number of botanical ingredients in this product that don’t dissolve very easily in water. We have tried to keep the alcohol content as low as possible in this product, so sometimes we see them coming out of solution as small microspheres or micelles of essential oils.
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We usually see an improvement on growth rate, hair fall, hair thickness and health after the second bottle is finished.
If there is no improvement, then it may be that there is some unknown driver of the hair fall that does not heavily involve the protein FGF5. FGF5 is ultimately the signal that makes hair leave its growth phase (anagen) and enter into rest (telogen). In most cases controlling FGF5 can be beneficial, but in some rarer circumstances other molecules are in play that overwhelm our capacity to control the issue.
Our experience is we can help ~80-90% of individuals with non-scaring hair loss. Unfortunately, no improvement can mean that there may be something else going on with your hair. We recommend seeing a dermatologist that specialises in hair. Some people require multiple approaches to help difficult cases, such as combinations of minoxidil, PRP, évolis®, etc. Sometimes drugs like spironolactone or finasteride are used if there is suspicion of hormonal involvement.
Subscription & Auto-delivery
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Log-in to MY ACCOUNT with your log-in details and manage your subscription. It is very easy for you to make edits to your subscription plan including keeping it on hold while you travel, freezing it for an indefinite time or even cancelling it.
Should you face any difficulty in managing your subscription, please CONTACT US and one of our hair experts will be in touch with you.
THINGS TO NOTE
1. For the moment subscription orders can only be shipped to customers within Australia. We are working on setting-up the subscription’s facility for international orders. Until then, if you are a customer residing outside of Australia but within our specified shipping zones, please place your order by clicking on the one-time purchase option.
2. AfterPay is not available on subscription orders.
3. Discount codes can not be applied to subscription orders
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Payment will be taken automatically from your nominated payment method prior to your order being shipped as per your subscription frequency.
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On the product page under purchase options, select whether you would like to make a ‘One-time purchase’ or an ‘Auto-Delivery Subscription' purchase. Proceed to check-out as normal. Sit back, relax and wait for your évolis® to be delivered to your doorstep at your selected intervals.
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You are better off if you subscribe .
1- Best results are only achieved with regular use of évolis®.
2- With a subscription you will receive your products at regular intervals, ideally to coincide with your usage pattern, and just before you run out of your previous order.
3- évolis® arriving to a schedule means you’ll have a regular reminder to keep using your évolis® as directed. No excuses!
4- You save money!
Shipping & Delivery
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Costs
We offer standard delivery within Australia with Australia Post. Standard postage is free for orders over $70. Standard postage is a flat rate of $10 for orders under $70.
We also ship internationally to most countries for a flat rate of $20 AUD. If you are in the United States, Canada, or Mexico, please
visit http://www.evolisproducts.com/Dispatch timings
We'll aim to dispatch your order within 1-2 business days from time of placement. Please note, during busy periods such as sale periods, there may be a delay in dispatching your order.
Delivery timings
For orders within metro areas, please allow 3-5 business days for delivery. Most other areas, please allow 3-7 business days.
For international orders, please allow 7-14 business days.
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Your orders are shipped from Moorebank NSW.
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We use Australia Post for standard, express and
international deliveries. -
Yes, we do deliver to PO boxes and Parcel lockers.
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Yes, we ship to most countries for a flat rate of $20 AUD.
If you are in the United States, Canada, or Mexico, please purchase at http://www.evolisproducts.com/
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Please note that our shipping guidelines are based on the
estimated time of arrival from the dispatch date, not the date your order is placed. Please be advised that our delivery time guidelines are based on business days, which only include Monday - Friday and exclude public holidays.If your order hasn’t arrived, please check the tracking
details that we have emailed to you and contact Australia Post directly on 137
678 or https://auspost.com.au/help-and-supportIf you have contacted Australia Post and checked tracking
and still cannot locate your parcel, please email us at info@evolisproducts.com.au. -
Yes, please include your company name to make it easy for our delivery partners to find your delivery address. Please be sure to check your mail room or reception if your order has been marked delivered and not
received. There might also be a safe drop image attached to your tracking, indicating the location of your delivered parcel. If you have checked these areas and have not received your parcel, please contact us at info@evolisproducts.com.au. -
Our couriers will deliver without collecting a signature as a default. Redelivery charges may apply if the delivery cannot be made on the first attempt.
Please note, from 26 June 2023, Australia Post are changing the way they notify you about missed deliveries. If you're not at home, Australia Post will notify you via the AusPost app, email, or SMS. If your parcel has not been successfully matched to your MyPost account, Australia Post will leave a card. For more information please visit the Australia Post website.
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Look for your tracking number in the shipping confirmation
email, subject line: ‘A shipment from order [order number] is on the way’. If you created an account, you can also find your tracking link in ‘My Account’. You can either click the tracking number in this email or enter it on the Australia Post website: http://auspost.com.au/track/track.htmlFor parcel enquiries you can contact Australia Post directly
on 137 678 or https://auspost.com.au/help-and-supportIf you have contacted Australia Post and checked tracking
and still cannot locate your parcel, please email us at info@evolisproducts.com.au. -
If you have received an item(s) that has arrived damaged, please take a photo, and contact us within 7 days of receiving your delivery.
Returns & Refunds
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We are happy to accept a return for an item you’ve purchased from our store. All returns must be made within 30 days of purchase, or 90 days if the purchase was made between 1 November and 31 December.
You'll have to cover the shipping charges for returned goods unless the item(s) are being returned as a result of an error on behalf of https://www.evolisproducts.com.au/.
Please check our returns page for more information. -
- To make a return, kindly contact us here or via email to advise us of the reason for your return based on our policy. Please note, we cannot issue a refund on any goods that have been opened. We cannot accept returns of Clearance items.
- Once we have confirmed the return, please pack up any returned items carefully to ensure they arrive at our warehouse safely. We are not responsible for products that are damaged in transit.
- Post your return to:
Evolis Products
Unit 4, 17 Stanton Road,
Seven Hills, NSW 2147
Australia - Once we receive your returned product(s), we will issue your replacement or credit for products that comply with our returns policy.
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A refund request can be submitted within 30 days after the purchase is made or 90 days if the purchase was made between 1 November and 31 December.
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A refund will be processed upon receipt of the returned products via the method of original payment. Please allow up to 5-7 business days for your bank to process the refund.
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Yes, if you have changed your mind and would like to exchange for a new item, please follow the return process and contact us to advise if you would like to exchange or receive a refund. You will need to return the product to use within 30 days of purchase date and pay for the return shipping costs. Please ensure that the product is sent back to us unopened, unused and in original packaging.
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If one of the items you’ve ordered is out of stock, you will be notified by one of our customer service representatives via email and your order will be partially refunded (via the original payment method) for the out of stock item. Where possible, we will advise you of the restock date. Thanks for understanding.
